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Test Bank for Service Management Operations Strategy Information Technology 8th Edition James Fitzsimmons

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Instant Download Test bank for Service Management Operations Strategy Information Technology 8th Edition James Fitzsimmons

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Test Bank for Service Management Operations Strategy Information Technology 8th Edition James Fitzsimmons

Click to Download Solution Manual For Service Management Operations Strategy Information Technology 8th Edition James Fitzsimmons?

Table Of Contents

Chapter 1: The Service Economy

Chapter 2: Service Strategy

Chapter 3: New Service Development

Chapter 4: The Service Encounter

Chapter 5: Supporting Facility and Process Flows

Chapter 6: Service Quality

Chapter 7: Process Improvement

Supplement: Data Envelopment Analysis (DEA) 205

Chapter 8: Service Facility Location

Chapter 9: Service Supply Relationships

Chapter 10: Globalization of Services

Chapter 11: Managing Capacity and Demand

Chapter 12: Managing Waiting Lines

Chapter 13: Capacity Planning and Queuing Models

Supplement: Computer Simulation

Chapter 14: Forecasting Demand for Services

Chapter 15: Managing Service Inventory

Chapter 16: Managing Service Projects

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