Our products are digital downloads and hence not returnable. You can ensure you are purchasing the correct product by checking the sample or contacting us through email or live support if you are not sure of the content of the product even after checking the sample.
We will issue refund if :
1- If you bought the same file twice.
2- If we send you the wrong file.
To clarify, we will NOT issue refunds for any of the following reasons :
1-You thought you were purchasing the textbook.
2-The test bank did not meet your expectations.
3-You feel the test bank lacks sufficient content.
If You purchased the wrong edition then no problem to send you new edition 🙂
Personal Information Usage:
The name and email of users collected during the purchase of a product is used only for delivery and support. The Website may use this information for internal purposes such as promotions, newsletters and email campaigns if not opted out by the user. The user, however, may opt out any time by changing the same on his/her account settings, using the link provided for the purpose in all email conversations or by a request to the support team via email or chat. This exclusion does not extend to mandatory communications from the website for purposes including pending payments, clearances, fulfillment of product requests, issue resolution, dues or other obligations to the website as agreed by the customer during the time of purchase.
Non Personal Information Usage:
IP address and location of the customer is collected by default right from the time of the first visit to the Website. This information is used only for internal non commercial purposes such as projections, sales trends and marker analysis along with scrutiny to ban the user based on locations not serviceable by our Website. Unfair usage or intentional misdirection in relation to the location or IP address of the user including using Proxy or Masked IP addresses shall result in banning, and the Site does not hold any liability arising due to losses of information or payments made by the banned users.
Response to Fraudulent Transactions:
Complaints of identity theft, unauthorized usage or credit card misuse needs to be backed up by legal evidence in order to be validated by the website. Usage of the customers payment information by another party without pursuant legal action on part of the cardholder, based only on the say so, is not considered valid reason for refunds or cancellations of the products immaterial of the product usage.
The Site Owner declares not to use any information collected during the automated processes such as checkout, and forms or personal verification on chats or emails for any reselling, distribution or sharing. The confidentiality thus maintained is valid unless such information is requested by a court of law or by the user themselves for evidence or personal usage. Payment information is never collected by the website (only the third-party payment gateway) and any event of any member of staff requesting such information must be denied and reported immediately to the Site Owner. Users are requested to avoid providing payment information or make requests to use the same to pay on behalf of the users at any point of time, immaterial of the trust factor generated.
Rights to Modification:
The above policies are the property of the Website and the Site Owner holds complete rights to change, revoke or modify them without prior notification. All rights of interpretation rests with the Site Owner and any attempt to circumvent the same shall result in banning of the user with no liabilities for any losses arising therein.